Claims
Betterment is the reason a claim can leave you paying towards an improvement
Insurance restores a position rather than upgrading one, so when a worn part is replaced with a new one the…
· 4 min read
Claims
An injury claim runs on a slower clock than the claim for the car
Damage to a vehicle can be measured within days while an injury cannot be valued until its likely course is…
· 4 min read
Claims
A theft claim is an evidence exercise before it is a payment
Stolen vehicle claims are investigated more closely than collisions because the loss is total, the vehicle…
· 4 min read
Claims
A weather claim is assessed by cause, and the cause decides everything after it
Storm, flood and hail damage is handled by asking what physically happened to the vehicle and in what…
· 4 min read
Claims
Vandalism is the claim with nobody at the other end of it
Deliberate damage by a stranger leaves an insurer paying a loss it can never recover, which shapes how the…
· 3 min read
Claims
Why an ordinary honest claim gets asked strange questions
Every claim passes through a screening layer built to find the small proportion that are dishonest, and the…
· 3 min read
Claims
A claim decision you think is wrong has a route above the person who made it
Complaints processes and independent dispute schemes exist in most regulated insurance markets, they cost…
· 3 min read
Claims
Your insurer can settle a claim against you whether you agree with it or not
The right to conduct and compromise any claim in your name is one of the standard conditions of a motor…
· 3 min read